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With 33,000 employees and revenues of $5.5 billion, Telia is the dominant telecommunications company in Sweden. Action Learning Associates, in conjunction with the Swedish Trade Council, created a strategic executive education program for Telia entitled One Giant Step. One Giant Step began with a galvanizing team development experience, facilitated by Action Learning Associates, which was followed immediately by a series of benchmarking visits throughout the United States during an intense seven-day period.

The Telia Network Operations team flew from Sweden to Colorado where they were whisked away to the Emerald Valley Ranch, an informal retreat setting surrounded by national forest. In this environment Action Learning Associates helped the Telia team identify its core purpose and vision and set its performance expectations. During the three day retreat, the team participated in a series of team leadership challenges, climbed a mountain peak, and finally, explored the dynamics of courage, risk-taking, trust, and support at the Action Learning Ropes/Challenge Course at The Broadmoor hotel.

Acting as coaches and facilitators of learning, Action Learning Associates consultants helped prepare the Telia Operations Management Team for the challenge of recognizing and ultimately transplanting the best techniques and concepts from their U. S. benchmarking visits back into the Telia organization.

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